Contact the LUCY team for distribution support, royalty questions, Academy help, and platform guidance. We respond within 24 hours.
Have a question about music distribution, royalties, or your account? The LUCY support team is here to help independent artists navigate every step of their release journey. Whether you are preparing your first single or managing a growing catalog across multiple platforms, we provide personalized guidance to help you succeed.
You can reach us through the contact form on this page or by emailing our support team directly. We are based in Tel Aviv, Israel and support artists worldwide in multiple time zones.
Our distribution support covers everything from initial account setup to advanced catalog management. Common topics include release preparation and metadata formatting, artwork requirements and specifications for streaming platforms, ISRC and UPC code management, store delivery timelines, and troubleshooting rejected releases.
For royalty-related questions, we can help you understand your earnings breakdown, payment schedules, withdrawal methods, and how streaming payouts work across different platforms like Spotify, Apple Music, and YouTube Music.
LUCY Academy Support: Questions about lessons, AI coach features, or music business topics covered in our free Academy program. Pricing and Plans: Details about our Free, Pro, and Label subscription tiers, including what is included in each plan and how to upgrade. Technical Support: Help with the LUCY web app, iOS app, or Android app, including account access, notification settings, and analytics dashboards.
We aim to respond to all inquiries within 24 hours during business days. For urgent distribution issues such as incorrectly delivered releases or payment discrepancies, our team prioritizes fast resolution. Artists on the Pro and Label plans receive priority support with faster response times.